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Emergency Information


For SES emergency help in floods, storms and cyclones

132 500 TOLL FREE

Emergency, Police, Fire or Ambulance

Triple Zero

Police assistance line for non-emergencies

131 444

Crime Stoppers

1800 333 000 TOLL FREE

Disaster Coordination Centre
Mackay Regional Council Disaster Coordination Centre - 4951 2466  (when activated)
Customer Service Centre - 1300 MACKAY (1300 622 529)
Afterhours - 1300 MACKAY (1300 622 529)
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Power supply/outages Dangerous situations or fallen power lines: Ergon Energy or phone 13 16 70
Loss of Supply: Ergon Energy or phone 13 22 96
Fire To report a fire phone Triple Zero (000)
Mackay Rural Fire Service on 4965 6641
Fire Bans: 
Current information on state-wide fire bans.
Road conditions and closures For state-wide details visit the Department of Transport and Main Roads website.
Phone: 13 19 40
You can also phone: 1300 130 595 for 24-hour state-wide road reports or visit the RACQ Road Conditions website
Weather and warnings Visit the Bureau of Meteorology website.
Also tune to your local radio and tv station for warnings and advice.
Tsunami warnings Visit the Joint Tsunami Warning Centre.
Phone 1300 TSUNAMI (1300 878 6264).
Schools For information on school closures either contact your children’s school directly or visit Education Queensland.
State Emergency Service (SES) flood and storm assistance Phone 132 500 for help with a damaged roof, rising flood water, trees fallen on buildings or storm damage.
Animal emergencies Wildlife Hotline:
To report wildlife emergencies, marine strandings and pollution incidents, call the Wildlife Hotline on 1300 130 372
To report lost or missing animals during times of disaster and emergency events visit the RSPCA lost/found web site ( ).
Should you need to report an animal in distress, or you have concerns for the welfare of an animal, please contact one of the following options:
RSPCA Inspectorate on 3426 9971 or 1300 852 188
Queensland Primary Industry call centre on 3239 3111
Your local Police Station
Further information is available at the RSPCA web site ( )
Emergency Animal Disease and Biosecurity Matters Refer to Queensland Primary Industries and Fisheries (
Health and hospital
information Contact Queensland Health ( ) or phone 
HEALTH (13 43 25 84)
Optus Telstra
Web site: ( )
Phone:132 203 - report faults & damage to Telstra property
Web site: ( )Phone: 1300 307 937